Adopting an Employee Experience Mindset to Drive Growth With Tiffani Bova

Author Tiffani Bova argues organizations don’t see the strong
connection between customer experience and employee experience.
Despite continued investments in the customer experience,
organizations tend to overlook how those changes affect how
employees get work done. Tiffani lays out the components of her
experience model — people, process, technology and culture — for
addressing employee experience challenges and growing the
business. She also shares advice for how HR leaders should make
the business case for employee experience to other leaders and
how organizations can hold themselves accountable through
metrics.


Tiffani is the former global growth evangelist at Salesforce and
author of the Wall Street Journal bestselling book, “The
Experience Mindset: Changing the Way You Think About Growth.” Her
previous book “Growth IQ” was also a WSJ bestseller. Prior to
working with Salesforce, she was a sales, marketing and customer
service executive for startups and Fortune 500 companies. Tiffani
is also a former Gartner distinguished analyst and research
fellow.


Caroline is a managing vice president in Gartner’s HR practice.
Her teams help HR leaders build and execute talent, diversity,
rewards, and learning strategies and programs. Caroline has also
led Gartner research teams on commercial banking strategy and
leadership. She holds a bachelor’s degree in East Asian studies
from Columbia University, and a master’s degree in public affairs
from Princeton University.