Best of 2023: The Future of Work

In 2023, expert guests joined the Gartner Talent Angle to lay out
their visions for the future of jobs, the office and HR. Marshall
School of Business professor Dr. John Boudreau and Mercer’s
Transformation Services global leader Ravin Jesuthasan propose a
new work “operating system” based on deconstructed work and
deconstructed talent. Author Julia Hobsbawm offers advice on how
organizations should shape the role of the office in an era of
work marked by unclear boundaries and changing attitudes. And
Vail Resorts CHRO Lynanne Kunkel explains how the HR function can
strive for excellence by developing capabilities like change
leadership and human-centered experience design.


Ravin Jesuthasan is the global leader of Mercer’s Transformation
Services business. He has led multiple research efforts on the
global workforce, the emerging digital economy, the rise of
artificial intelligence, and the transformation of work. Ravin
has led numerous research projects for the World Economic Forum
on the transformation of work and the global workforce. He is a
regular participant and presenter at the World Economic Forum’s
annual meeting in Davos and is a member of the forum’s Steering
Committee on Work and Employment. He is the author of
“Transformative HR”, “Lead the Work: Navigating a World Beyond
Employment,” “Reinventing Jobs: A 4-Step Approach to Applying
Automation to Work”, and the Wall Street Journal bestseller “Work
Without Jobs: How to Reboot Your Organization’s Work Operating
System”.


Dr. John Boudreau is recognized worldwide as a leading
evidence-based visionary on the future of work and organization.
John is Professor Emeritus of Management and Organization and a
Senior Research Scientist with the Center for Effective
Organizations, at the Marshall School of Business, University of
Southern California. For 40 years, he has conducted breakthrough
research on the bridge between work, superior human capital,
leadership and sustainable competitive advantage. His research
addresses the future of work and the global HR profession, work
automation, HR measurement and analytics, decision-based HR,
executive mobility, HR information systems and organizational
staffing and development. John helped to establish and then
directed the Center for Advanced Human Resource Studies (CAHRS)
at Cornell University, where he was a professor for more than 20
years.


Julia Hobsbawm is an award-winning business author and futurist
of work who writes the “Working Assumptions” column for
Bloomberg’s Work Shift. The author of the acclaimed book “The
Nowhere Office: Reinventing Work and the Workplace of the
Future,” she was a founder of the U.S.-led Workforce Institute,
was chair of the inaugural U.K. Demos Workshift Commission, and
now co-hosts the popular podcast, “The Nowhere Office.” Julia is
the author of six books, including the award-winning “The
Simplicity Principle,” and she was awarded an OBE in the late
Queen Elizabeth II’s Birthday Honours List in 2015 for services
to business. She regularly consults for and speaks to
corporations, governments and changemakers around the world.


Lynanne Kunkel is the CHRO for Vail Resorts. Prior to joining
Vail Resorts in 2017, Lynanne served in various executive
positions for Whirlpool, most recently as senior vice president
of global HR. Throughout her career, she has led all aspects of
HR to deliver enhanced business performance in areas that include
business HR, talent acquisition, talent management, leadership
development, organizational effectiveness, diversity and
inclusion, and talent analytics.