SPOTLIGHT: Rethinking the “Job” of Your Job With Dart Lindsley

Dart Lindsley, the head of global process excellence for people
operations at Google, joins the Gartner Talent Angle to share why
he thinks work is one of the least designed products on the
market today. Dart argues that if HR leaders applied design
principles to work they would view employees not as inputs to
production but rather as customers buying the experience of work.
This reframing of the relationship between the organization and
the employee can help managers rethink how to approach their
roles and help HR more precisely shape the employee experience.


Dart Lindsley leads Global Process Excellence for People
Operations at Google. Before joining Google, Dart led the Human
Resources Transformation Planning and Analysis organization for
Cisco Systems. While at Cisco, Dart founded the business
architecture and experience design teams. By focusing these two
very different disciplines on questions of talent, Dart and his
team came to an important insight: employees can be framed as
customers of work, and employers therefore must sell work as a
product. Ever since, Dart has been using tools from marketing and
product design to delve into what people really want from work
and ways in which companies can build and deliver an
extraordinary work-experience product.


Aaron McEwan is a behavioral scientist, psychologist and
futurist. As vice president of research and advisory for
Gartner’s HR practice, Aaron provides strategic advice to the
world’s leading companies on the future of work and talent and
helps leaders manage their most critical relationships across the
c-suite and board. Alongside his current role, Aaron is a Fellow
of the Australian Human Resources Institute, serves on the
national committee for the Australian Psychological Society’s
Interest Group in Coaching Psychology and is an Associate of
Macquarie University’s Centre for Workforce Futures. He was
recently named a Top 100 Global HR Influencer and one of 5 HR
Leaders to Follow in 2022.


*This episode is an excerpt taken from our 2022 interview.