SPOTLIGHT: Maximizing HR Technology Investments, With Marcia Morales-Jaffe

The rapid proliferation of HR technology has presented exciting
opportunities while forcing HR leaders to make some difficult
choices. Marcia Morales-Jaffe offers a path forward and
shares insights from her experience as the former chief people
officer of PayPal and World Fuel Services. Morales-Jaffe outlines
how HR leaders can make the most of their technology investment
and discusses the role that manager development, culture and
change management play in the success of HR technology.


 




Marcia Morales-Jaffe is a retired chief HR officer (CHRO) and
emeritus member of the Gartner CHRO Global Leadership Board.
She currently serves as senior advisor at McKinsey &
Company’s People & Organizational Performance Practice.
Until 2017, Marcia was SVP, chief people officer at PayPal,
where she played an integral role in shaping culture and
advancing its transformational business vision and social
mission.


 




Peter Aykens is chief of research in Gartner’s HR
practice. He is responsible for defining research
coverage within the practice and building and leading
research teams addressing client’s key initiatives. In
prior roles at the firm, he spent over 25 years leading
research teams focused on banking and financial services
strategy, producing numerous studies that addressed
business strategy, channel, marketing, customer
experience and product issues in financial services. He
holds a Bachelor of Arts in political science from St.
Olaf College; an MSc.(Econ) degree in international
politics from the University College of Wales,
Aberystwyth; and a Master of Arts and a doctorate in
political science from Brown University.