Boosting Workforce Productivity with Booking Holdings CHRO Paulo Pisano

The proliferation of remote and hybrid work has forced managers
and HR leaders to rethink how they keep tabs on workforce
productivity. Meanwhile, emerging technologies like Generative AI
have raised expectations for what future productivity can look
like. While productivity has always been elusive to define and
measure in the context of knowledge work, today’s environment has
further challenged organizations to develop new strategies. Paulo
Pisano, Booking Holdings CHRO, joins the Talent Angle to offer
his perspective on HR’s role in boosting productivity. Touching
on the linearity of work and the relationship between stress and
performance, he shares actionable guidance for HR leaders looking
to harness the full potential of their workforce.


As Chief HR Officer for Booking Holdings, Paulo is leading the
company’s efforts to develop an integrated long-term strategy in
the People, Organization and Diversity, Equity and Inclusion
spaces. Paulo and team are committed to fostering a workplace
environment where every employee can do their best work. Paulo
joined in 2020 as Chief People Officer for Booking.com and was
previously Chief People Officer at Galp. In the last several
years, he has been actively engaged in the fields of learning and
education through board and advisory roles in organizations such
as Singularity University, Teach for All and Stir Education.


Peter Aykens is the chief of research for Gartner’s HR practice.
Aykens is responsible for building and leading research teams
within the practice to address clients’ key initiatives. Before
his current role, he spent over 25 years at Gartner leading
research teams focused on banking and financial services
strategy, producing numerous studies that addressed business
strategy, channels, marketing, customer experience and product
challenges. He holds a bachelor’s degree in political science
from St. Olaf College, a master’s degree in international
politics from Aberystwyth University (formerly known as the
University College of Wales, Aberystwyth), and a master’s degree
and a doctorate in political science from Brown University.