SPOTLIGHT: Building, Breaking and Repairing Trust, With Peter H. Kim

When organizations break employee trust, Peter H. Kim argues
those employees are less willing to go above and beyond to
contribute to the organization. Peter, author of “How Trust
Works,” goes on to detail why trust in institutions has been
declining significantly, despite its importance to our work and
lives. Peter explains why we mismanage and misunderstand trust
and dives into counterintuitive findings from his research, such
as why most people believe they are more effective assessors of
trust than they actually are. He also shares why efforts to
mitigate risk can have a negative impact on trust between
employers and employees.


 




Dr. Peter H. Kim is a professor of management and
organization at the Marshall School of Business at the
University of Southern California. His research on trust has
been published in numerous scholarly journals, has received
10 national/international awards and has been featured by The
New York Times, The Washington Post and National Public
Radio. He’s the author of “How Trust Works: The Science of
How Relationships Are Built, Broken, and Repaired.” His
website is www.peterhkim.com.


 




Jessica Knight is a vice president of research in the
Gartner HR practice. She leads research teams to identify
best practices and new opportunities to address HR
executives’ most urgent challenges. Her areas of focus
include employee experience, organizational culture,
change management and the future of work.