Making Work Better

Employers and employees are putting in tremendous effort in
trying to make work better. There are now more ways for employees
to connect with each other, more opportunities to learn at work
and more tools to help work get done than
ever before. However, neither employers nor employees
are seeing the expected increases in results such as
productivity.


 


Jessie Knight, vice president of research in the Gartner HR
practice, joins the Talent Angle to discuss how organizations can
shift their thinking on how people, skills and tools can work
together for the betterment of everyone.


 


Jessie Knight is a vice president of research in the Gartner HR
practice. She leads research teams to identify best practices and
new opportunities to address HR executives’ most urgent
challenges. Her areas of focus include employee experience,
organizational culture, change management and the future of work.




 


Peter Aykens is the chief of research for Gartner’s HR
practice. Peter is responsible for building and leading
research teams within the practice to address clients’ key
initiatives. Before his current role, he spent over 25 years
at Gartner leading research teams focused on banking and
financial services strategy, producing numerous studies that
addressed business strategy, channels, marketing, customer
experience and product challenges. He holds a bachelor’s
degree in political science from St. Olaf College, a master’s
degree in international politics from Aberystwyth University
(formerly known as the University College of Wales,
Aberystwyth) and a master’s degree and a doctorate in
political science from Brown University.