Adding Empathy to Communications - 7.7

In our profession, We work with internal communications every
day. However, in the midst of adjusting our strategies, we might
be forgetting about having true interpersonal communication. Not
just saying what someone wants to hear, but being honest and
maybe even a little vulnerable with our words. Our guest for this
week is Debra Roberts, President of the Relationship Protocol and
a licensed clinical social worker. With her unique background,
Debra shares the flaws she’s spotted in our current ways of
communication, and the steps we can take to fix them.