The Citrix Session: Extend ServiceNow capabilities with the Citrix ITSM Adapter service

The Citrix ITSM Adapter service is a cloud-enabled service that,
when installed in a ServiceNow instance, provides an easy way to
seamlessly integrate ServiceNow capabilities with your Citrix
environments. With the Citrix ITSM Adapter for ServiceNow, you
can:


Experience intelligent automation of employee self-services

Simplify the provisioning and de-provisioning of your Citrix
resources

Access a centralized dashboard where you can monitor alerts
and notifications and decide which incidents to follow up on



With this integration, you’ll be able to save valuable time spent
by your IT team on manual and one-off processes by automating
mundane work, as well as help empower end users to stay
productive. By improving the IT management of Citrix services
while enhancing the user experience, everyone gets more time to
focus on the strategic priorities that matter most.


Over the past few months, the Citrix ITSM team has delivered many
new features and enhancements through the 21.12.1 and 22.3.0
releases. For a complete list of what we’ve introduced in the
past several releases, please visit our product documentation.


In this blog post, we will highlight some of the key enhancements
we’ve introduced with the Citrix ITSM Adapter for ServiceNow
service. Let’s take a look at some of these releases in more
detail.

Host: Andy Whiteside
Co-host: Bill Sutton
Co-host: Geremy Meyers
Co-host: Todd Smith
Guest: Amir Trujillo
Guest: Charlie Lopez