SaaS Revolution Show Radio Hour: Customer Success

This week of the SaaS Revolution Show, we devote the entire
episode to Customer Success. Alex Theuma takes you on a journey
that spans from the stages of SaaStock 16 and 17 through to
SaaStock on Tour Helsinki and New York to pick up some of the
best stories and advice from Customer Success practitioners.


The episode is divided into four parts. The first part defines
Customer Success, helps you figure out when is the best time to
start with it, and looks at how companies like Slack and Drift
kicked it off.


In the second part, our speakers cover how to build and scale a
customer success team and how to figure out the compensation for
CSMs.


We then look at the all important metrics that measure the
efforts and help you adjust.


Finally, the episode brings you ideas about what customer success
programs could look like and how to enable them. Some obvious,
some not so.


Throughout the episode, you will hear quotes and excerpts from
Dan Steinman from Gainsight, David Apple from Typeform, Rav
Dhaliwal from Slack, Julie Hogan from Drift, Dave Blake from
Client Success, Michelle Danis from Datadog, Jane Medeiros from
NewsCred and Lauren Crocetti from Yext.


Listen on to hear:


When should companies start thinking about it and implement
it

How do you start with building the team and then scale and
evolve it

What are the different metrics throughout the different
stages of the company you should look at

How to enable customer success initiatives



Almost everyone you will hear from on the Customer Success Radio
Hour will join us at SaaStock18. A 100 other speakers will bring
tons of valuable content during the three days in Dublin. We have
just released our full agenda - https://www.saastock.com/agenda


As a listener, we genuinely want you to be part of the SaaStock
global community we are building. For one time only, we are
offering 300 euros off of passes until the end of July. Go to
https://www.saastock.com/tickets, use code JULY300 and join 3000
new friends in Dublin in October 15th to the 17th.


 


 


 


Check out the other ways SaaStock is helping SaaS founders move
their business forward: 


SaaStock Europe: 14-15 October 2025 | Dublin, Ireland
Book you tickets: https://saastock-europe.com/tickets/


SaaStock USA 2025: April 2026 | Austin, Texas
Join the waitlist: https://saastock-usa.com/


SaaStock Founder Membership: A private members group of B2B SaaS
founders between $100K - $10M ARR who are committed to growth and
helping others (https://www.saastock.com/founder-membership/)


SaaStock Local: Monthly meet-ups in cities all around the world,
bringing together SaaS enthusiasts and experts to discuss the
most pressing topics in SaaS (https://local.saastock.com/home)