You Mon Tsang on customer success, plus ChurnZero's remote work framework

You Mon Tsang, CEO and founder of ChurnZero is this week's guest on
The SaaS Revolution Show. This episode is a 2-4-1: in the first
half he focuses on how early stage SaaS companies can build out
their customer success function. Then in the second half he shares
ChurnZero's framework for rotational remote work, balancing time in
the office with remote time for deep work.     
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