The ROI of a CSM with David Apple, Notion

David Apple, Head of Customer Success & Sales at Notion (and
former VP of Customer Success and Sales at Typeform) is this week’s
guest on The SaaS Revolution Show. In this episode he shares his
experience building out the customer success function at two top
SaaS companies: Typeform, and now Notion. He was the first customer
success hire at Notion, so he shares some valuable insights on how
to get started with customer success, how to decide what to
prioritise and focus on, in the early days as a team of one.  
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