Finding the Org Structure to drive Customer Success, with Puneet Kataria (CustomerSuccessBox)

In this episode of the SaaS Revolution Show, Puneet Kataria
(Founder of CustomerSuccessBox) joins SaaStock's Alex Theuma as a
guest on the show, to discuss how to utilise your company's
organisational structure to drive customer success. Puneet shares:
- How CustomerSuccessBox got their first paying customers - What
lessons he's learnt in the 5 years of running the business - How to
find the right org structure to drive Customer Success - The
biggest challenge in customer success right now and more.  
    Check out the other ways SaaStock is helping SaaS
founders move their business forward:  SaaStock Europe: 14-15
October 2025 | Dublin, Ireland Book you tickets:
https://saastock-europe.com/tickets/ SaaStock USA 2025: April 2026
| Austin, Texas Join the waitlist: https://saastock-usa.com/
SaaStock Founder Membership: A private members group of B2B SaaS
founders between $100K - $10M ARR who are committed to growth and
helping others (https://www.saastock.com/founder-membership/)
SaaStock Local: Monthly meet-ups in cities all around the world,
bringing together SaaS enthusiasts and experts to discuss the most
pressing topics in SaaS (https://local.saastock.com/home)