Transforming Government Operations Using IT, With Bill Eggers

COVID-19 has forced governments at all levels to implement
changes in their operating structures that probably should have
happened a decade ago. A worldwide shift toward remote work and a
more distant lifestyle now means governments will need to find
different methods of delivering public services long term. Rob
and Jackie discuss e-government opportunities and how flipping
orthodoxies can (and should) reinvent government operating models
with Bill Eggers, executive director of Deloitte’s Center for
Government Insights.


Mentioned


Daniel Castro, Galia Nurko,  and Alan McQuinn,
“Benchmarking U.S. Government Websites” (ITIF, November 2017).

Daniel Castro and Michael McLaughlin, “Benchmarking State
Government Websites” (ITIF, August 2018).

William D. Eggers, Pankaj Kishnani, and Shruthi
Krishnamoorthy, “Transforming Government Post–COVID-19: How
Flipping Orthodoxies Can Reinvent Government Operating Models,”
Deloitte Insights, June 15, 2020.

William D. Eggers, Delivering on Digital: The Innovators and
Technologies That Are Transforming Government (RosettaBooks,
2016).

William D. Eggers, Government 2.0: Using Technology to
Improve Education, Cut Red Tape, Reduce Gridlock, and Enhance
Democracy (Rowman & Littlefield, 2007).

Michael Hammer, The Reengineering Revolution: A Handbook
(HarperBusiness, 1995).



Related


Robert D. Atkinson, et al., “Digital Policy for Physical
Distancing: 28 Stimulus Proposals That Will Pay Long-Term
Dividends” (ITIF, April 2020).

Daniel Castro, “Time to Toss Social Security Numbers,”
Washington Post, April 27, 2018.