Episode 2 - Journey Maps and Recommendations with Josh Lee and Sue Lim (part 2)

This is episode two of Design Thinking Masterclass. In this
episode we return for part to of our discussion with  our
guests Sue Lim and Josh Lee. For the second half of our
conversation we discuss journey maps and practical steps you can
take to make your first journey. We also get recommendations from
Sue and Josh on how to develop your design thinking capability.


Our conversation with Josh and Sue began with episode one of
Design Thinking Masterclass. In part one we discussed qualitative
user interviews and the discovery phase of design thinking. If
you enjoy part 2 of our discussion, please be sure to head back
and catch part 1 as well!


Episode: 2


Topics: Journey Maps and recommendations


Guests: Sue Lim, Josh Lee


Host: Mike Stevenson 


Produced by: The Healthy Organisation
www.healthyorg.com.au


Find out more about Deakin University MBA Masterclasses:


https://www.deakin.edu.au/business/study-opportunities/your-new-career-journey/mba-masterclasses


Recommendations:


'This is Service Design Doing' (Book) by Stickdorn et. Al


'This is Service Design Thinking' (Book) by Schneider et. Al


'Good Services' (Book) by Lou Downes


'This is Product Management' (Podcast) hosted by Anuraag Verma
and produced by Alpha.