Emerging Trends in Grid Modernization Efforts

Over the past decade, several utilities and commissions have made
investments into new technologies, tools, and techniques to
modernize the electric grid. As some of these investments are
reaching full implementation, there is an opportunity for other
utilities and their regulators who are contemplating similar
investments to learn from the experiences of the “early
adopters.” One key component of a successful grid modernization
effort is customer engagement. Utilities are moving away from the
“ratepayer” mindset and are seeking new ways to turn into more
customer-centric organizations. More and more customers are
interested in new technologies, more rate options, and access to
cleaner energy choices. Utilities’ grid modernization efforts
will help meet these new needs and demands from their customers.