99 STRATEGY | How to boost profits by focusing on customer satisfaction. w/Tema Frank.

Tema Frank, best-selling author, international speaker, teacher and
customer experience strategy consultant, shares insights from her
book PeopleShock: The Path to Profits When Customers Rule. Learn
how to use Tema's "3P" Profit Formula to increase customer
satisfaction, market share, and sales, while decreasing costs and
employee disengagement.


Listen and subscribe on Apple Podcasts,
Spotify, Google Podcasts, and
Stitcher.


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