STRATEGY | How to build a customer-centric culture and a valuable brand. w/Jon Picoult

Jon Picoult, customer experience expert and founder of Watermark
Consulting shares insights from his latest book: "From Impressed
to Obsessed: 12 Principles for Turning Customers and Employees
into Lifelong Fans." Learn how to convert more sales prospects
into customers and more customers into obsessed brand
ambassadors.



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