What Happens When You Call 9-1-1

Every year, the Orange County Sheriff's Office Communications
Center receives more than a million phone calls. The center,
located in east Orange County, is where more than 200 operators
answer both emergency and non-emergency calls. This week, Behind
the Star host Jon Busdeker talks with Cynthia Jefferson, a
manager and 20-year veteran of the Communications Center.
Jefferson talks about what happens when a resident calls 9-1-1,
how information is relayed to OCSO deputies and how operators
handle the stress of the job.