E26 - Wes Lambert - Modernising the Hospitality Industry in Adapting the Future

The hospitality industry of Australia generates $37 billion in
retail turnover each year & creates over 450,000 employment
opportunities.


And it is one of the hardest-hit sectors by the global pandemic.


In this situation, we have the opportunity to get a deeper look
into the state of the industry with Wes Lambert, the CEO of
Restaurant & Catering Industry Association (R&CA).
R&CA is the peak body of the industry.


In this episode, Wes shares with us how the industry is using
technology, data, and analytics.


Some important elements of the episode are:


- How much did Covid-19 push up the restaurant’s revenue
percentage from delivery apps?


- Why are the behavioral changes of the consumers likely to stay?


- What are the new technologies that are being used in the
industry?


- How are they balancing the different modes of consumption,
i.e., dine-in, takeaway, etc.?


- What should you do to stay relevant no matter how volatile the
market is? Hint: You have to meet the customers where they are.


- How the conflict of data-sharing by delivery app platforms with
the restaurants can be solved?


#BusinessAnalytics #CustomerExperience #DataScience
#HospitalityIndustry