E32 - Sudhir Mishra - How Increased Banker Capability Is the Key to Delivering Customer Experience

Sudhir Mishra has been working in the banking industry since
2005.


Now he is working as the Executive Manager at Westpac Group.


At Westpac, Sudhir is leading a team of Senior Managers across
program management, data analytics & change management to
deliver digital business transformation.


His operations range over 900+ branches covering all 4 Westpac
Group brands & 10K+ bankers.


In this episode, Sudhir shares with our audience:


- How he & his team developed analytics tools helping bankers
deliver better customer experience.


- Why many digital transformation projects fail. Hint: being too
ambitious.


- Factors contributing to a successful digital transformation for
any organisation.


- Why you should always strive to be closer to the ground
realities while implementing data solutions.


- Lessons the financial services industry can learn from the tech
companies.


- Dynamics of the tech companies, like Google or Facebook,
entering into the financial services.


- Impacts of neo-banking organisations.


- How to develop organisational culture where everybody feels
safe & contributions are appreciated.





#BusinessAnalytics #CustomerExperience #DataScience #Banking
#DigitalTransformation