E54 - Michael Steinmann - AI Voice, Behavioural Biometrics, and Cyber Security

Michael Steinmann is the Director of Regional Technology at
Nuance Communications.


Nuance Communications, Inc. (NASDAQ: NUAN) is the pioneer and
leader in conversational artificial intelligence (AI)
innovations. With decades of domain and artificial intelligence
expertise, Nuance works with thousands of organizations,
employing around 10,001 professionals. The company has a revenue
of around 1.931 billion USD.


Nuance was founded in 1992 and merged with its competitor in the
commercial large-scale speech application business, ScanSoft, in
October 2005. Nuance is also one of the major forces behind the
creation of Siri, Apple’s voice assistant.


Michael has been working with Nuance Communications since 2007
and had been the company’s Chief Technology Officer (CTO), before
becoming a Director. At Nuance, Michael’s major focus right now
is to help the largest regional customers better understand and
utilise the suite of Biometric Authentication and Artificial
Intelligence technologies that they offer.


Before joining Nuance, Michael worked as the General Manager at
Telstra. He had also held senior technology positions worldwide
at organisations, including Genesys, Informix, Ingres, Sun, and
AT&T.


In this episode, Michael shares with us some of the cutting-edge
advancements in the worlds of natural language processing (NLP),
enterprise speech recognition technologies, and cybersecurity.


Here are the highlights:


A fascinating patent that Michael holds for a call centre and
advanced customer support technology.

The history and development of virtual agents using NLP.

How technology has developed and improved the quality of
human-machine interactions over the years.

The fascinating world of voice recognition technologies from
Nuance Communications in seven billion devices.

How Nuance helped supply the technology to build Siri.

How the quality of the text-to-speech tools has also improved
and how it has been used.

Role of data science in all this – it’s all about the
linguistic data you have.

The transition from statistical models to neural networks in
speech recognition.

How computers understand the intricacies of language

How the domain-specific microservices are making life easier
for business owners.

Benefits of voice biometric security methods.

Using voice behavioural and biometric signals, and speech
patterns to detect fraudsters.

Flaws and dangers of the prevalent security methods.

How to make sure that your security measures don’t impact the
customer experience.

Why it all comes down to simplifying communications among
teams and with customers.



If you are the CEO or CTO who wants to be updated about the
latest developments in customer experience and cybersecurity this
is the episode for you!


ArtificialIntelligence(AI), NaturalLanguageProcessing(NLP),
SpeechRecognition, BusinessAnalytics, Cybersecurity,
CustomerExperience, DataScience