E114 - Eric Nguyen - Humanising the Robotic Process Automation at Organisation for a Better Customer Experience

Do you remember the struggle to adjust to the work-from-home life
at the start of the Coranavirus pandemic?


Or is this still something you’re dealing with everyday?


In this blast from the past classic TAS episode all the way back
from you-know-when, Eric Nguyen talks about how automation could
have sped up the transition.


Maybe we’ve learned our lesson.


But you never know what the future could bring.
Meet Eric Nguyen

Eric’s Role as an RPA Leader at Synergy Group


Eric Nguyen is the Senior Manager of Robotic Process Automation
at Synergy Group Australia - a business consultancy that offers a
full range of consultancy, project and managed services uniquely
tailored to the challenges of Government. With a strong resolve
to deliver success, they pride themselves on collaborating with
clients to understand true potential. Synergy Group aims to
develop lasting relationships with clients, seeing themselves as
partners in the never-ending journey of identifying and solving
Australia’s challenges.
Eric’s Other Work in Technology

Eric has over 15 years of experience in the field of automation,
data, and customer experience, with a successful track record
with companies of the likes of Telstra and Datacom. His vision is
to help businesses get the most out of the ongoing revolution of
RPA and business analytics. Throughout his career, he has helped
numerous enterprise businesses, government agencies and SMEs
through automation, data insights, and agile ways of working.


Apart from that, Eric is a sought after speaker in numerous
conferences across the globe. He frequently emanates his
knowledge and experience as a featured speaker at various
conferences, such as Big Data Framework. Currently, he is also a
Judge at AI Journal’s Global Excellence Annual Awards for 2022
and a Committee Member with the Australian Computer Society.
Automation, RPA, and Data Analytics

In this exclusive analytics podcast episode, Eric shares:


How automation can speed up the process of working from home

How businesses can save money as well as make money by
implementing RPA in their organisations

The endless possibilities of automation

Freeing up time for employees to engage in creative thought
processes and value-added service creation

How training and upskilling is required for the workforce to
implement automation for the benefit of everyone

Starting RPA and getting the benefits right away in your
business

True stories of RPA implementation and their impact on
businesses

How data and analytics function hand-in-hand to increase
efficiency of both disciplines or departments

How RPA can endow us with a sense of pride, creativity, and
empowerment if implemented correctly



If you are an analytics professional or leader looking to
implement Robotic Process Automation in your organisation to
improve efficiency and innovation, this is the episode you do not
want to miss.