How To Deliver A Remarkable Customer Experience | Henry Lopez

Welcome to another episode of Franchise Freedom! Today, Giuseppe
Grammatico is joined by Henry Lopez to talk about the proper way
to converse with clients, which Henry and Giuseppe both have a
lot of experience with and mostly share about what they learned
by recognizing how certain aspects of the conversation feel.
These kinds of impressions are what they both use to communicate
effectively without making their clients uncomfortable with their
deal. This episode also contains other tips that may be applied
when speaking to potential clients so stay tuned! 





In this episode, you will learn: 


       The value of customer service and
experience


       Focal points on delivering remarkable
customer experience


       Things to avoid in a conversation
with a client


       Importance of communication inside
and outside the group


       Knowing what the customer needs, for
a tailor-made solution


About Henry Lopez:


Henry is a serial entrepreneur, small business coach and
consultant, and host of a top-rated The How of Business podcast
show. Henry has over 35 years of diverse business experience,
including successful careers in the information technology
industry, sales, sales training and business ownership. Henry has
been involved in 12 different businesses, since buying his first
business in 1991. Henry has bought and sold businesses and has
also developed his own new businesses, including franchises. His
businesses span various industries including restaurants, real
estate investments, salon suites, software, travel, shared office
space & coworking, car washing, and small business coaching
and consulting. Henry currently resides in Jensen Beach, Florida
with his wife Pam.


Find Henry on…


LinkedIn:https://www.linkedin.com/in/henry-lopez-9758524/





Free Downlaod: 6 Steps to Deliver Remarkable Customer
Service: 


https://www.thehowofbusiness.com/resources/#downloads





Connect with Franchise Freedom on:

Website: https://ggthefranchiseguide.com/podcast/
Linkedin:
https://www.linkedin.com/company/gg-the-franchise-guide
Facebook: https://www.facebook


Connect with Franchise Freedom on:
Website: https://ggthefranchiseguide.com/podcast/
LinkedIn: https://www.linkedin.com/in/giuseppe-grammatico/
Facebook: https://www.facebook.com/GGTheFranchiseGuide
X: https://twitter.com/ggfranchguide
Instagram: https://www.instagram.com/ggthefranchiseguide/
YouTube: https://www.youtube.com/@ggthefranchiseguide
Apple:
https://podcasts.apple.com/us/podcast/franchise-freedom/id1499864638

Spotify:
https://open.spotify.com/show/13LTN5UzA57w2dTB4iV0fm

The Franchise Freedom: Discover Your New Path to Freedom Through
Franchise Ownership, Book by Giuseppe Grammatico
https://ggthefranchiseguide.com/book or purchase directly on
Amazon.