Episode 826: Never Split the Difference with Chris Voss

On today's episode, Dennis speaks with FBI's lead international
kidnapping negotiator, CEO & Foudner of The Black Swan Group
and best-selling author, Chris Voss. Chris used his many years of
experience in international crises and high-stakes negotiations to
develop a unique program that applies globally proven techniques to
the business world. Prior to 2008, Chris was the lead international
kidnapping negotiator for the Federal Bureau of Investigation
(FBI), as well as the FBI’s hostage negotiation representative for
the National Security Council’s Hostage Working Group. During his
career, he also represented the U.S. government as an expert in
kidnapping at two international conferences sponsored by the G8.
Before becoming the FBI's lead international kidnapping negotiator,
Christopher served as the lead Crisis Negotiator for the New York
City division of the FBI. Chris was a member of the New York City
Joint Terrorist Task Force for 14 years. He was the case agent on
TERRSTOP (Omar Abdel-Rahman/"The Blind Sheikh" case) and the TWA
Flight 800 catastrophe. He also negotiated the surrender of the
first hostage taker to give up in the Chase Manhattan Bank robbery.
During Chris’s 24-year tenure with the Bureau, he was trained in
the art of negotiation by not only the FBI, but also Scotland Yard
and Harvard Law School. He is also a recipient of the Attorney
General’s Award for Excellence in Law Enforcement and the FBI
Agents Association Award for Distinguished and Exemplary Service.
Chris has taught business negotiation in MBA programs as an adjunct
professor at the University of Southern California Marshall School
of Business, and at Georgetown University McDonough School of
Business. He also taught business negotiation at Harvard University
and guest lectured at the Kellogg School of Management at
Northwestern University, the IMD Business School in Lausanne,
Switzerland, and the Goethe Business School in Frankfurt, Germany.
Since 2009, Chris has also worked with Insite Security as their
Managing Director of the Kidnapping Resolution Practice. Today,
Dennis and Chris discuss his law enforcement career, how he
transitioned into the FBI, the importance of communication and how
to master negotiation, how to employ communication out in the
streets and why it is so important in everyday life. For more
information about Chris and The Black Swan Group:
https://www.blackswanltd.com/chris-voss Purchase Chris's book
"Never Split the Difference" here:
https://www.amazon.com/Never-Split-Difference-audiobook/dp/B01COR1GM2/ref=sr_1_1?hvadid=241647842045&hvdev=c&hvlocphy=9003928&hvnetw=g&hvqmt=e&hvrand=5146985811834273962&hvtargid=kwd-293148709160&hydadcr=22592_10356144&keywords=never+split+the+difference+voss&qid=1683230143&sr=8-1
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