142. When Clients Want A Refund

Are you worried that a client may be dissatisfied with their work
with you?


No matter how much expertise you have, there will be a time when
a client requests a refund.


It will likely not happen often, but it is inevitable to happen
at some point.


You might feel ashamed and devastated if a client asks for their
money back. You may feel the need to defend yourself.


In the episode, you will learn:


How to reduce the likelihood a client asks for a refund

How to gracefully handle cancellation requests

How to gain valuable insights from client feedback



Ultimately, you cannot please everybody. Honor your clients,
honor your business policy, and honor yourself.


To become a Certified Professional Coach, visit
www.thrivingcoachacademy.com.