#123: Ann Hambly - 1st Service Solutions

In this episode, Eric Schleien sits down with Ann Hambly, the
Founder/CEO of 1st Service Solutions. I'm a huge fan of Ann, as
she transformed the CMBS industry and has also been impacted by
the Tribal Leadership technology which I've shared about many
times here, here, and here. As one of the managers of Brookfield
Asset Management shared with me, "Transforming Culture is the
last bastion of alpha due to the low competitive nature of the
endeavor."


To watch this episode on YouTube, see below or click here.


Ann has been involved in literally every aspect of the
CMBS industry throughout her 35+ year career. She created from
scratch and ran many large servicing shops before creating 1st
Service Solutions in 2005. She has been an intentionally integral
part in shaping the CMBS industry since its inception.


Ann founded 1st Service Solutions in 2005 to address what she saw
to be a gaping hole in CMBS.  Unlike ‘on book’ commercial
real estate loans, there is no ‘banker’ for the borrower to speak
to after securitization.  In creating what was to become the
first borrower advocacy space in commercial real estate, Ann has
grown 1st Service Solutions into what is now known as the
preeminent CMBS Borrower Advocate practice. The company has been
featured on William Shatner’s ‘Moving America Forward’ show as a
company changing the business landscape in America.


Ann has been and continues to be highly involved in industry
leadership as a featured keynote speaker at conferences across
the country speaking on CMBS structure, CMBS workouts,
assumptions, and hot topics in the general CRE industry.


With the release of her book, ‘CMBS 911,’ Ann once again set out
to meet an unmet need: explaining, in simplistic and
straightforward terms, the roles, responsibilities, and
motives of every individual or entity involved in the CMBS
process. “The whole process can be overwhelming and confusing for
the borrower and there’s always a lot on the line,” she explains.
The book has gone on to become an industry bestseller and is
being adopted into the Purdue College of Business Real Estate
curriculum as well as other colleges and universities.


In addition to her own book, Ann’s expertise has been featured in
‘True Leaders: How Exceptional CEOs and Presidents Make a
Difference by Building,’ ‘Trends in Commercial-Mortgage Backed
Securities,’ and ‘The Law of Distressed Real Estate.’ Ann is also
a prolific contributor to many, many real-estate and
business-related publications having published 50+ articles,
commentaries, and columns in such publications as the Commercial
Real Estate Show, the Commercial Observer, Scotsman Guide,
GlobeSt.com, Mortgage Bankers Magazine, National Real Estate
Investor, Real Estate Business, Real Estate Forum, and Reuters
among others.


Jurists frequently request Ann’s involvement in high-profile
cases regarding commercial real estate because of her vast and
varied experience. She has been called upon to provide expert
reports, depositions, testimonies, and professional consulting
services on many high profile cases.


Ann is a member of the Board of Directors of the Counselors of
Real Estate (CRE) and has been an active member of C12, a
Christian CEO group, for the past several years. In addition, she
has previously served on or as the chairman of the Board of
Directors for the Mortgage Bankers Association (MBA), the
Commercial Mortgage Securitization Association (CMSA), the
Multifamily Housing Institute, and the Real Estate Capital
Recovery Association (RECRA).


Throughout her lengthy career, Ann has received many, many
professional awards and citations. Among them are the induction
in the Commercial Real Estate’s Hall of Fame, numerous times
designation as a ‘Legend and Woman of Influence in Commercial
Real Estate’ by Real Estate Forum, named a ‘Top 10 Most
Distinguished Women in Real Estate’ by the Mortgage Bankers
Association, selected as a member of the prestigious Real Estate
Roundtable, and named as one of six ‘Most Influential Women in
Commercial Real Estate’ by National Real Estate Investor to name
a few.


Ann lives in the Dallas/Ft. Worth Metroplex and enjoys time spent
with her family, especially her six grandkids.


 
HELP OUT THE PODCAST

If you like The Intelligent Investing Podcast, please consider
leaving a rating and review on Apple Podcasts. It takes less than
30 seconds to do and makes a huge difference! You can also join
the Facebook page!      


You can subscribe to the podcast on the following platforms:


Apple Podcasts

Stitcher

TuneIn

Spotify

Podbean

iHeart Radio

YouTube



 
Contact Eric Schleien

Facebook  |  LinkedIn 
| Twitter 
| YouTube | GSCM | Instagram


Email: IntelligentInvesting@gmail.com


 
Contact Ann Hambly

1st Service Solutions | Email: ahambly@1stsss.com