[REWIND] How To Modernize Your Law Practice with Change Management and Technology feat. Maya Markovich

Change management in the legal industry is increasingly important
as the industry recognizes the need for innovation and embraces
technology. This podcast transcript provides insights into the
role of change management in the legal industry and how it can
drive positive transformation.


Maya Markovich was part of an advanced team that conducted change
readiness assessments and developed implementation plans for big
tech platforms. This work went beyond simply installing
technology and providing user guides. It involved creating the
muscle memory and buy-in necessary for long-term change adoption.
At the time, Maya had no idea this expertise would be relevant to
the legal industry.
"So the legal industry, you know, hasn't changed much for
hundreds of years," explains Maya Markovich on the You Are A Lawyer
podcast.

However, Maya Markovich eventually realized they wanted a broader
social impact and went to law school. While working in law, they
were always drawn to working with technology and the benefits it
could bring to both clients and attorneys. They saw the potential
to reduce the drudgery of early years of practice and improve
efficiency. Eventually, they transitioned to the legal tech side
and stopped practicing law.


In this episode, we discuss:


Innovation in the legal industry.

Legal tech gaining attention.

Legal industry's changing landscape.

Closing the access to justice gap.

Pro se litigants.

Legal tech and innovation space.



Law and tech intersect for social impact in various ways. The
podcast transcript highlights the importance of leveraging
technology to address access to justice issues and make legal
services more affordable and accessible to all.


The legal industry has traditionally been slow to embrace
technology innovation. The industry has relied on traditional
methods and practices for centuries with little change or
advancement. However, there has been a significant shift towards
embracing technology and innovation within the legal sector in
recent years.
"Lawyers are just, you know, they're reluctant to change and
the legal industry itself is reluctant to change for a lot of
different reasons, but change is coming," shares Maya Markovich on
the You Are A Lawyer podcast.

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One example of this shift is the emergence of NextLaw Labs, a
tech-focused industry innovation catalyst founded by Dentons, the
world's largest law firm. NextLaw Labs aims to drive
transformation within the legal industry by investing in and
evaluating legal tech startups and working with Dentons' clients
on their internal innovation initiatives. This initiative
recognizes the need for change and aims to position Dentons at
the forefront of the evolving legal landscape.
"[A]lso bringing in diverse stakeholders to the table and
understanding what perspectives they can bring is always going to
outperform the kind of services that a homogenous status quo
focused group is going to be able to deliver to clients," shared
Maya Markovich while speaking to Kyla Denanyoh on the You Are A
Lawyer podcast.

The legal industry has been historically resistant to change for
several reasons. Firstly, there is a lack of client-centricity,
with the industry often failing to prioritize the needs and
expectations of clients. Additionally, the legal sector has been
slow to adopt technology, lagging behind other industries in
utilizing technology to improve efficiency and deliver better
client services.
"No one goes to law school to sit in a windowless room and do
doc review," explained Maya Markovich on the You Are A Lawyer
podcast. 

However, the landscape is changing rapidly. In just a few years,
the number of legal tech companies has grown exponentially, from
75 in 2015 to close to 2000 today. These companies offer various
solutions, from court filing and e-discovery tools to regulatory
monitoring and client request intake platforms. This explosion of
legal tech products demonstrates the increasing interest and
demand for innovative solutions within the legal industry.


Moreover, institutional investors are starting to take notice of
the potential in the legal tech market. Previously, legal tech
was often overlooked or misunderstood by investors. However, as
the industry continues to evolve and the demand for technology
solutions grows, investors recognize the opportunity for growth
and profitability in this sector.


The legal industry is known for resisting change, and many
lawyers and law firms remain reluctant to adopt new technologies.
This reluctance can be attributed to various factors, including a
fear of job displacement, concerns about data security and
privacy, and a lack of understanding or awareness of available
technology solutions.


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