Creating value for customers by innovating service delivery

Kamalini Ramdas, professor of Management Science and Operations, argues that organisations able to harness innovation in service delivery can create 'tremendous' value for both their customers and themselves.

60 Minuten

54.69 MB

Podcast

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London Business School podcasts

The latest in news and thought leadership from London Business School.

Schulung , Bildung , Wirtschaftsnachrichten , Wirtschaft , Nachrichten & Politik

Beschreibung

vor 12 Jahren

Kamalini Ramdas, professor of Management Science and Operations,
argues that organisations able to harness innovation in service
delivery can create 'tremendous' value for both their customers and
themselves.