podcast.de
Anmeldung
Anmeldung Registrierung
Erweiterte Suche
  1. Startseite
  2. Podcasts
  3. Internet Marketing: Insider Tips and Advice for Online Marketing Podcast
  4. #607 How To Be Truly Customer-First with Martin Newman, Founder of The Customer First Group
#607 How To Be Truly Customer-First with Martin Newman, Founder of The Customer First Group

#607 How To Be Truly Customer-First with Martin Newman, Founder of The Customer First Group

Internet Marketing: Insider Tips and Advice for Online Marketing vor 5 Jahren
Zu Sammlung hinzufügen

Du hast noch keine Sammlungen.
Download Teilen Fundstellen Kommentare
0:00
1:01:10

In today's episode we're joined by Martin Newman, Founder of The
Customer First Group.


Martin is a consumer champion and author of the book, 'The Power
of Customer Experience'. With extensive experience in the world
of customer centricity, he joins us to share his best advice and
examples of how companies can commit to delivering truly
best-in-class customer experiences.


In this episode we discuss:





Martin's early lessons in customer service from working in
his father's opticians in Glasgow

How 'cost-to-serve' financial models impact
customer-centricity

Why businesses to focus on being people-first before being
able to become customer-first

Examples of how to empower your employees to be customer
first

Is customer service better in the US than in the UK?

Is Amazon a customer-centric brand?

How to offer best-in-class eCommerce experiences






Referenced in this episode:





Martin's latest book, 'The Power of Customer Experience: How
to Use Customer-centricity to Drive Sales and Profitability':
https://amzn.to/3vREi4k

Martin's first book, '100 Practical Ways to Improve Customer
Experience: Achieve End-to-End Customer Engagement in a
Multichannel World': https://amzn.to/3vYf4Rz

Martin's mini MBA in Customer Centricity:
https://martinnewman.co.uk/mba/

Martin's customer experience platform, Customer Service
Action: https://customerserviceaction.com/

https://www.patagonia.com/home/

https://www.homedepot.com/

https://ao.com/

https://www.hotelchocolat.com/uk






CONNECT WITH MARTIN / CUSTOMER FIRST GROUP





https://martinnewman.co.uk/

https://www.linkedin.com/in/martindnewman/

https://twitter.com/martinnewman






CONNECT WITH SCOTT:





scott.colenutt@sitevisibility.com

https://www.linkedin.com/in/scottcolenutt






CONNECT WITH SITEVISIBILITY:





https://www.sitevisibility.co.uk/

https://www.youtube.com/user/SiteVisibility

https://twitter.com/sitevisibility

https://www.facebook.com/SiteVisibility

http://instagram.com/sitevisibility






For all feedback and guest recommendations, please email


Hosted on Acast. See acast.com/privacy for more information.

Weitere Episoden

#731 Tech SEO with Simon Lesser, Paulo Andraus, David Gossage and Beth Woodcock

#731 Tech SEO with Simon Lesser, Paulo Andraus, David Gossage and Beth Woodcock

1 Stunde 2 Minuten
vor 2 Jahren
#730 Paid Search with Charley Brennand, Danielle Gipps, Sarah Sal and Cathryn Stormont

#730 Paid Search with Charley Brennand, Danielle Gipps, Sarah Sal and Cathryn Stormont

1 Stunde 2 Minuten
vor 2 Jahren
#729 AI with Dan Taylor, Mike Curtis, Jonjo Rowlands and Irin Rahman

#729 AI with Dan Taylor, Mike Curtis, Jonjo Rowlands and Irin Rahman

1 Stunde 1 Minute
vor 2 Jahren
#728 SEO Site Clinic with Claire Carlile, Tom Capper, Sally Raymer and Dave Cousin

#728 SEO Site Clinic with Claire Carlile, Tom Capper, Sally Raymer and Dave Cousin

1 Stunde 2 Minuten
vor 2 Jahren
#727 Analytics with Patrick Stox, Anna Rowlinson, Gareth Beck and Natasha Burtenshaw-deVries

#727 Analytics with Patrick Stox, Anna Rowlinson, Gareth Beck and Natasha Burtenshaw-deVries

1 Stunde
vor 2 Jahren
Alle Episoden anzeigen
In Podcasts werben
Schalte jetzt Werbung in Podcasts.

Teilen