Remote services – How to ensure continuity and growth in a post-pandemic economy?

This is a new episode of the KVD Service Podcast. We regularly talk
to service experts and decision makers about current topics on
technical service, classic customer service and digital services.
Today: Remote services – How to ensure continuity and growth in a
post-pandemic economy? What impact does Corona have on field
service management? And now that much has shifted to a digital or
virtual environment - how do virtual offerings become a positive
customer experience? We talk about this in the latest episode of
the KVD Service Podcast with Coen Jeukens, Vice President of Global
Customer Transformation at ServiceMax (www.servicemax.com). He
talks about the impact he sees on the service business,
specifically in terms of finance, maintenance and customer
relations. He also discusses effective asset management strategies
for service. The moderation is performed by Michael Braun.
Information on the service association KVD e.V. at www.kvd.de.