Omnichannel Management in Financial Services_EN
Implications for bank management
25 Minuten
Podcast
Podcaster
Beschreibung
vor 3 Jahren
James Williams, Senior Consultant at zeb consulting is talking to
fellow Senior Consultant Caroline Wolf about “Omnichannel
management” and how change in customer behaviour and expectations
combined with technological progress should lead, in a perfect
world, to a seamless access to banking products via multiple
channels in an integrated way.
fellow Senior Consultant Caroline Wolf about “Omnichannel
management” and how change in customer behaviour and expectations
combined with technological progress should lead, in a perfect
world, to a seamless access to banking products via multiple
channels in an integrated way.
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