What Managers Get Wrong About Feedback

Marcus Buckingham, head of people and performance research at the
ADP Research Institute, and Ashley Goodall, senior vice president
of leadership and team intelligence at Cisco Systems, say that
managers and organizations are overestimating the importance of
critical feedback. They argue that, in focusing our efforts on
correcting weaknesses and rounding people out, we lose the ability
to get exceptional performance from them. Instead, we should focus
on strengths and push everyone to shine in their own areas. To do
that, companies need to rethink the way they review, pay, and
promote their employees. Buckingham and Goodall are the authors of
the book "Nine Lies About Work: A Freethinking Leader's Guide to
the Real World" and the HBR article "The Feedback Fallacy."