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18.11.2025
46 Minuten
Money talks, but hotels walk the walk! And Dirk Bakker knows
exactly which ones are worth your attention… We’re warming up this
month of November with an episode packed with insider perspectives
from Dirk, Head of EMEA Hotels at Colliers. During the Future
Hospitality Summit 2025 in Dubai, Dirk and Fritz dove into what’s
shaping hotel investments, how destinations get Instagram-famous
overnight, and much more... In other words, you’ll hear about: -
Investment Outlook EMEA: trends, risks, and where the smart money
is going - Travel & Experience: the destinations that still
deliver jaw-dropping guest moments - AI & Service: which parts
of hospitality tech can replace humans, and which can’t… Enjoy the
show!
Mehr
07.10.2025
48 Minuten
What does it really take to grow a hotel brand across continents?
SMACK is back with an episode packed with insider insights from
Elie Milky, Chief Development Officer of Radisson Hotel Group for
the Middle East, North East Africa, Cyprus, and Greece. In
preparation for the upcoming Future Hospitality Summit, he joined
Fritz in Dubai to unpack how Radisson Hotel Group develops brands
that last, navigates lifestyle hotels, and explores the booming
world of branded residences. In this episode: • How Radisson Hotel
Group sniffs out concepts that actually stick as brands • Lifestyle
hotels: why being “cool” beats collecting stars • Branded
residences: hype, bling, and whether buyers actually get their
money’s worth • Europe vs Middle East: markets, madness, and money
moves If you thought hotel development was boring… think again.
Enjoy the show!
Mehr
09.09.2025
39 Minuten
Two industry titans in one iconic room?! SMACK Season 7 is
officially starting, and we couldn’t think of a better way to kick
it off. Christopher Hartley, CEO of Global Hotel Alliance, and
Simon Naudi, Group CEO of Corinthia Hotels, joined Fritz at the
stunning Corinthia Grand Hotel Astoria Brussels during the GHA’s
annual CEO meeting. The result? A masterclass in loyalty, luxury,
and GRAND Boutique. In this Season 7 opener: • Why GHA’s #loyalty
model is winning over independent brands • How #Corinthia blends
grand hotels with boutique soul • What tomorrow’s #luxurytraveler
actually wants, and expects • Why local authenticity still rules in
a global game This bomb of an opening episode is live now on all
platforms! Hit play, take notes, and welcome to a brand new season
of SMACK. Enjoy the show!
Mehr
10.06.2025
55 Minuten
First it was finance spreadsheets, now it’s suite dreams: Ian Di
Tullio’s journey to the top of Minor Hotels is anything but
ordinary. Let’s just say: it started with data and ended with
loyalty (lots of it). We mic’d up with the Global Chief Commercial
Officer, Ian Di Tullio, who went from flying high with Air Canada
& Accor to shaking up hospitality from Bangkok with brains,
heart, and some serious backend magic. In this one, we get into: -
What the airline industry taught him about innovation and squeezing
margin magic - How data & AI = power (when you actually use it
right) - And why respect > synergy when it comes to brand
acquisitions Enjoy the show!
Mehr
05.06.2025
28 Minuten
Say hello to Samuel Njoroge, Director of Quality Assurance &
Sustainability at Millennium Hotels and Resorts MEA, joining our
latest Breaktime episode with the fabulous Mari. Talking trash
(literally), tech, and turning purpose into planet-saving action.
From phone operator in 2009 to full-blown eco-legend today,
Samuel’s journey is pure SMACK: hustle, heart, and a whole lot of
green ambition. What’s on the Breaktime menu? - Climbing the ranks
and building a regional sustainability strategy that actually works
- AI-powered bins, data-driven food waste reduction, and how Winnow
helped save 21,000+ meals - Why educating kids to plant trees and
clean beaches is both adorable and revolutionary (warning: might
trigger proud-parent tears) His vibe? Calm, clear, and
climate-conscious: “Sustainability isn’t just CSR. It’s everyone’s
responsibility – and it starts at home.” Enjoy the show!
Mehr
Über diesen Podcast
Welcome to SMACK! Just like our name, everything we do here is a
little different and yet you’ll probably have more fun here than
elsewhere. SMACK Hospitality Media is your one-of-a-kind source for
hospitality and tourism-related edutainment. It is our mission to
provide fun and engaging content for industry professionals in
modern media formats. With our podcast we aim to give everybody
around the world the chance to meet key decision-makers and
trailblazers of the hospitality industry. Chasing that ambitious
goal, our hospitality podcast airs twice a month between September
and July. So, join the conversation, tune in and never ever lose
your curiosity. Enjoy the show!
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