#203 Booking Behaviour and Commitment A Wake-Up Call for the Wine Industry

Last-minute bookings, high cancellation rates, and no-shows are
on the rise, post-pandemic. From hotels to wine tastings,
companies are feeling the pressure. How can businesses ensure
reliability while still creating a great experience for
customers? Think early-bird deals, clear communication, and
holding clients accountable. Commitment is key - both for
businesses and for YOU. 





Alexander Gottschalk
(https://www.linkedin.com/in/alexander-gottschalk-641838223/)





Shownotes:


(00:00:00) Intro


(00:03:29) The Case


(00:08:48) The Data behind the Change


https://hospitalityinsights.ehl.edu/great-hospitality-reset


https://techreport.com/statistics/lifestyle/online-booking-statistics/


(00:15:04) The Reasons for the Shift


(00:21:32) What companies can do 


(00:25:14) How to change your marketing 


(00:28:10)  How to change your behaviour