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Revenue Builders Podcast
Getting Customer Success Right

Getting Customer Success Right

Revenue Builders vor 1 Jahr

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22:54

In this episode, we bring you snippets of several conversations
that focused on Customer Success. Listen as John Kaplan and John
McMahon talk with Sasha Anderson, the Global Head of Customer
Success at Canva, Dan Barrett the Executive VP of Customers at
MongoDB and Allison Pickens Co-Author of the Customer Success
Economy.

[00:00:13] Sasha Anderson on Customer Success and Consumption
Pricing

[00:06:30] Dan Barrett on Customer Expectations and Value
Demonstration

[00:16:35] The Importance of Customer Success in Reducing Churn
with Alison Pickens

Don’t miss the full episodes featuring our guests:

Allison Pickens:
https://revenue-builders.simplecast.com/episodes/mastering-the-art-of-customer-success-with-allison-pickens

Sasha Anderson:
https://revenue-builders.simplecast.com/episodes/optimizing-a-customer-success-team

Dan Barrett:

https://revenue-builders.simplecast.com/episodes/the-right-hire-for-customer-success-with-dan-barrett

Additional Resources

Force Management’s Customer Success Playbook:

https://www.forcemanagement.com/driving-renewals-and-nrr-with-customer-success

Enjoying the podcast? Sign up to receive new episodes straight to
your inbox: https://hubs.li/Q02R10xN0

Check out John McMahon’s book, The Qualified Sales Leader:
https://www.amazon.com/Qualified-Sales-Leader-Proven-Lessons/dp/0578895064

Hosted by five-time CRO John McMahon and Force Management
Co-Founder John Kaplan, the Revenue Builders podcast goes behind
the scenes with the sales leaders who have been there, done that,
and seen the results.

This show is brought to you by Force Management. We help
companies improve sales performance, executing their growth
strategy at the point of sale.

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