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Impact of Process Mining on Competitive Advantage

Impact of Process Mining on Competitive Advantage

Digitales Management vor 11 Monaten

0:00

6:51

Basierend auf dem Beitrag von Prof. Dr. Michael Hepp und Carmen
Schöllhorn: The primary purpose of this paper is to examine if
the implementation of process mining significantly impacts a
company’s competitive advantage based on the purposes and areas
along the value chain in which it is applied. Therefore, an
exploratory case study was conducted based on ten in-depth expert
interviews containing representatives of various industries. The
study highlights that process mining is recognized as an
innovative and supportive approach to enhance process
transparency facilitating the ease of identifying improvement
areas along a company’s value chain on a holistic end-to-end
perspective. Thus, businesses use process mining to yield the
creation of monetary and non-monetary values by deploying an
iterative cycle of continuous improvement. Hence, value
potentials are realized by transforming actionable insights
obtained into suitable actions serving as enablement for value
capture. Despite that, process mining impacts organizations on
different levels, whereas such impacts potentially affect a
company’s competitive advantage through several paths.
Implications for research and managerial practice focus on
leveraging process mining for sustained value creation.