KPI Measurement in the Service Desk (002)
vor 5 Jahren
IT Service Management Podcast from Modis ITO
Podcast
Podcaster
Beschreibung
vor 5 Jahren
Which SLAs can be measured in IT Support and which ones make sense?
What are the challenges in measuring SLAs in the Service Desk? How
can SLAs be compared with each other? The Podcast will give
insights into measuring SLA in a dynamic customer environment.
What are the challenges in measuring SLAs in the Service Desk? How
can SLAs be compared with each other? The Podcast will give
insights into measuring SLA in a dynamic customer environment.
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