KPI Measurement in the Service Desk (002)
IT Service Management Podcast from Modis ITO
24 Minuten
Podcast
Podcaster
Beschreibung
vor 3 Jahren
Which SLAs can be measured in IT Support and which ones make sense?
What are the challenges in measuring SLAs in the Service Desk? How
can SLAs be compared with each other? The Podcast will give
insights into measuring SLA in a dynamic customer environment.
What are the challenges in measuring SLAs in the Service Desk? How
can SLAs be compared with each other? The Podcast will give
insights into measuring SLA in a dynamic customer environment.
Weitere Episoden
9 Minuten
vor 2 Jahren
16 Minuten
vor 2 Jahren
24 Minuten
vor 2 Jahren
25 Minuten
vor 2 Jahren
25 Minuten
vor 3 Jahren
Kommentare (0)