SMACK Hospitality Archiv
118 Episoden
52 Minuten
A real special episode marks episode 11 of season 2 as Anne Wahl-Pozeg, Senior Vice President Communications Northern Europe at Accor came to join us on the show. Anne told us all about her journey to now being in charge of the press, internal and partner communications in Accor’s Northern Europe division, which includes 30 countries. She also told us about the recent developments at Accor, why she hates titles in the working environment and shared a trick or two with us, on how to network if you are not the most extrovert person.
50 Minuten
This Smack Episode takes us back to university. Joshua Gan, Regional Director Asia/Pacific of the EHL Group, came to visit us on the show and told us about his journey from being a working student at the Ecole hotelière de Lausanne to becoming director of the Asia/Pacific Region and pushing forward the expansion plans of the group there. Josh also let us in on a couple of first impressions from the brand new EHL campus in Singapore, including what programs are planned on the campus and where to grab the best G&T on campus! Enjoy the show!
54 Minuten
Dr. Ueli Schneider, Head of Business Development & Member of the Management Board at HotellerieSuisse, came to visit us on the show to give us some insights on what HotellerieSuisse’s Business Development team is currently working on, how Switzerland’s tourism will change in the future and why “the show must go on”. With a whole wealth of experience in the Swiss hotel market and beyond, Ueli also shared with us why sustainability will make a comeback after Covid-19 and gave us an outlook as to why he continues to remain optimistic about the future of travelling. Enjoy the show.
49 Minuten
Episode 8 of season two takes us to the world of sports and hospitality management within one of Germany’s most unique stadiums. Katharina Kienemann, Managing Director of the infamous “Alte Försterei”, home to Bundesliga-team 1. FC Union Berlin, came to visit us on the show and told us all about the different aspects of running a stadium. From hosting events for 22’000 people, to running the operations during a regular matchday and adapting operations during Covid-19, Katharina let us in on this very unique area of hospitality. Enjoy the show!
52 Minuten
This episode takes us to the skies of Switzerland and beyond. Lorenzo Stoll, Head of Western Switzerland at Swiss International Airlines came to visit us on the show and told us about some of the thought processes of the airline during Covid-19 in a truly open conversation. From planning flights the same day and keeping the Swiss-Team in Geneva afloat, to the perks of being part of the Lufthansa Group, Lorenzo even let us in on what airline he would choose if Swiss are not available – you’ll be surprised! Enjoy the show!
1 Stunde 1 Minute
Chalana Perera, Ex-Citizen M and Ex-Yays came to visit us for episode 6 of season 2 and told us how his interest in real estate development for hotels was sparked at an early stage of his career. He also gave us an insight into his entrepreneurial mindset and explained how his interest in the filed of serviced apartments arose, which wasn’t the original plan. Chalana also explains his thoughts behind relocating back home to Sri Lanka after several years working and studying abroad, to develop projects with his family. Enjoy the show!
51 Minuten
This episode welcomes Robert Herr, widely recognized as the definition of a modern leader who has seen the world as a GM with Intercontinental Hotels with previous roles in Paris, Berlin, Prag, Beirut, Vienna to name just a few. He currently holds the General Manager position at the Buergenstock Resort in Lucerne, one of the hottest recent openings in Switzerland (with a kick-ass view of the Vierwaldstättersee and the Alps!!) and already a multi-award winning property. Robert told us all about running the multi-facet property during a global pandemic and why he is hopeful that the return to normality might not be too far away. He also let us in on what it took to win over an event of the magnitude of the World Economic Forum (WEF), which will be moving to the Buergenstock Resort in 2021. Enjoy the show.
52 Minuten
As Patrizia “Pat” Zueck gives her debut as a host on Smack, we welcome Michelle Walder, GM at the NoMad Hotel New York to the show. The two former co-workers share their personal experiences on being women in the hospitality industry and discuss how travelling and hotels have been affected by the pandemic. Michelle also talked to us about how working within the Sydell Group and experiencing Covid-19’s sudden rise in the US was a game-changer and how they tried to cope with what it brought. All of this, while reflecting on the early parts of her career – including some free-of-charge career tips for recent graduates currently looking for jobs in hospitality! Enjoy the show!
48 Minuten
As season 2 continues, Chi Chan, Chief Commercial Officer at IRECKONU, joined us on the show and talked to Florian about disruption and innovation in hospitality. With previous roles at Loews Hotels, Chi Chan told us how the pandemic has changed the perception of digital solutions, their acceptance within hospitality and how hotels can improve their touchpoints with guests through the use of technology. We also discussed how the pandemic has affected cash flows & investments of hospitality vendors and lastly clarified why 5 extra coat-hangers define good use of technology for Chi! Enjoy the show!
43 Minuten
Philip Ibrahim’s first episode as a host on Smack features Roy Himmelreich, Senior Executive Manager Relationship Marketing Hotel at Sixt. Roy and Philip exchange old stories from back in the days when they were working at Accor together, all the way to Roy’s current role at Sixt. All of us have seen some of the great advertisements that Sixt has produced over the years, but what’s the real secret behind this unique company? Roy explains how the company manages to create the passion both staff and guests have for the brand and why the “Sixt fashion store” is more than just a myth – apparently Orange really is the new black. Enjoy the show.
52 Minuten
Welcome back to season 2 at Smack! For episode 1 Timothee Semelin, Global Senior Corporate Director of Digital Marketing & Transformation of Hong Kong’s based Rosewood Hotels joins Fritz Dickamp for a chat about the progress of digital marketing and what the future holds for the hospitality industry in terms of digital transformation. Beyond that they talked about how Rosewood Hotels relaunched their website during the Covid19-pandemic within less than 10 months and how remote-working challenged the teams at Rosewood and their productivity. Enjoy the show!
1 Stunde 3 Minuten
Wilhelm "Wilko" Weber, Vice President Global Revenue and Digital Strategy at Kempinksi came to visit us on the show - for a second time. Find out what went wrong in the first recording and discover what Kempinski has learned from the Covid-19 pandemic in terms of pricing, growing their e-commerce and teamwork across departments. We also dug deep on some true Kempinski secrets, such as who is the best dressed in Kempinski video calls, who still needs to work on his outfits and who can change his appearance in the team based on his shave. Stay safe & enjoy the show.
1 Stunde
Ever wondered what will be left of the people business that is called hospitality follwing the #recovery and how it's evolved over the past decades? With more experience in the hospitality industry than the entire team at Smack combined, Ingrid Eras-Magdalena is one of those people you could listen to for hours. Nothing short of a legend in the HR-world of hospitality, with previous high-level positions at Starwood (remember them? They were the cool Marriott!), Ingrid now has been holding the Chief HR Officer position at Belmond (now part of LVMH) for several years. Needless to say that we squeezed all the questions we could into the hour and still we feel we would have had 300 more topics to discuss. Ingrid told us why after 25 years in HR she has never hired someone based on their grades, where we stand in the fight against inequality and how many sleeplesss nights currently caring for a more than 9000 people strong workforce in times of #covid19 has caused her. Besides all that, we established how early in Ingrid's career she was confronted with artificial body parts of guests being used as a weapon and how it's helped her evolve as a leader. Stay safe & enjoy the show.
1 Stunde 2 Minuten
As recovery from the global travel ban due to Covid-19 global slowly commences, let's talk revenue. We asked Lukas Peter, Head of Revenue Global at Soho House & Co to join us on the show to hear a first hand statement on the current state of revenue management, how hospitality can and should adapt and what the future holds. Fortunately Lukas also gave us a glimpse of why he is seeing some light at the end of the tunnel. Stay safe & enjoy the show.
53 Minuten
With #covid19 taking the world by storm, here's a reminder that there will be a life after the pandemic. Pierre Perusset, General Manager at the Ritz-Carlton Hong Kong, came to join us on the show to discuss some scenarios for hotels and General Managers of how to deal with Covid-19 during and after the lockdowns around the globe. Including some great examples of how hoteliers had to go from "managers to inventors", Pierre let us in on how travel in Asia is slowly resuming, what lies ahead for hotels around the world and how Yoga his contributing to the solution! Stay safe & enjoy the show.
