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Norfolk Southern EVP and COO John Orr Talks Passenger Rail

Norfolk Southern EVP and COO John Orr Talks Passenger Rail

Rail Group On Air vor 10 Monaten

As Norfolk Southern Executive Vice President and …

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Rail Group On Air

150 Episoden

Podcast by RT&S, Railway Age, IRJ

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As Norfolk Southern Executive Vice President and Chief Operating
Officer, John Orr holds ultimate responsibility for every train on
the Class I’s vast network, freight and passenger. Relationships
between passenger carriers and their host freight railroads aren’t
always harmonious, but NS has been working on improvements
benefiting both. “For several months now, we've been a top
performer among Class I’s when it comes to host-responsible delay
metrics—no small feat considering how much passenger service we
host on our network,” Orr tells Railway Age Editor-in-Chief William
C. Vantuono. “A more fluid network benefits everyone who touches
our system, from customers to passenger services like Amtrak to
communities throughout our system that experience fewer slow or
stopped trains. There is a direct line between all our operational
improvements and improvements in passenger rail hosting
performance. And during the past two years we’ve forged effective
partnerships with local and state passenger groups, from
Pennsylvania to Virginia to North Carolina.” Orr discusses why “a
reliable, consistent team is necessary for reliable, consistent
service,” initiatives for “building skills and capabilities of our
railroaders” and “training generational railroaders.” He describes
a “root cause analysis mentality” and the “war rooms” Operations
has been utilizing. “Safety is the core of everything,” he
stresses. “A safe railroad is an efficient railroad.”