Ash, fear, and a state of emergency: What an airline learns from crises

An ash cloud over Europe, the hijacking of the ‘Landshut’, the
Germanwings tragedy or the Covid-19 pandemic – crises have
repeatedly pushed Lufthansa to its limits. In episode 3 of Above
and Beyond, former Lufthansa COO Klaus Froese talks about
responsibility, resilience and the dynamics of crisis teams.
Historian Prof. Hartmut Berghoff provides historical context, while
Special Assistance Team (SAT) members Carmen Luquero and Beatriz
Böhm share deeply personal insights into supporting relatives and
passengers in times of emergency. A behind-the-scenes look at an
airline that has spent 100 years learning to live with crises – and
to emerge stronger from them.