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Retail o-Tones: Retail Experts on the Mic Podcast
How IKEA creates AI for the people +BONUS AI-DEMO. #27

How IKEA creates AI for the people +BONUS AI-DEMO. #27

Retail o-Tones: Retail Experts on the Mic vor 1 Jahr

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38:04

In this episode of Retail o-Tones, we speak with Jeremy Drury,
Chief Digital Officer (CDO) of IKEA Germany, about IKEA's global
perspective and pragmatic approach to Artificial Intelligence
(AI). As part of one of the world's leading retail brands, Jeremy
shares his insights into the challenges and opportunities AI
presents in a complex, multinational organization.

In this episode, you’ll discover:

From hype to reality: Why IKEA focuses on
practical and ethical AI applications to move beyond the
buzz.

Use cases in focus: Examples of IKEA's AI
initiatives worldwide—from logistics to digital customer
interaction.

People and technology: How IKEA develops
training and awareness programs to empower employees and
alleviate fears.

Back to basics: Why a solid foundation and
well-defined values are critical to AI's success.

We also delve into ethical questions, global collaborations, and
how AI helps IKEA deliver on its vision of "for the many people"
in a sustainable way.

️ Host: Alexis Tsingeni

️ Guest: Jeremy Drury

Thanks to the podcast supporters:

Zühlke Group, Diebold Nixdorf, and iXtenso - retail trends

Support the podcast:

️ Leave a review and recommend the episode to colleagues—your
feedback helps make the podcast even better!

Interested in a collaboration or speaker slot?

Write to podcast@retailotones.com

Yours,

Alexis