(6) kaputt.de: Building a B2C repair marketplace

Building a marketplace requires growing two customer groups at the
same time: The buyers and the sellers. Providing platform services
that compete with the sellers' offerings adds another twist to the
challenge. In this episode, Tobias Kronawitter, founder of
kaputt.de, shares his experience in helping people extend the
lifetime of smartphones, smartwatches, coffee machines, and game
consoles by matching them with local repair shops and offering
repair kits.