Philips - Operating & Communicating Refurbishment Successfully

Running a Product-as-a-Service Business includes refurbishing
products. It is not only a process in itself. It can also be
another business model in itself. Philips created a symbiotic
relationship between PaaS and Refurbishment. PaaS returns are
refurbished and sold as refurbished products. And many more
products that are not available as subscriptions can be bought as
refurbished. In this episode, Boris Romero and Vincent van Lamoen
from Philips give us insights into the refurbishment process,
customer communication and the differences between the subscription
and refurbishment propositions. This episode is the fourth in the
series PaaS Decoded, 16 conversations about the fine details of
product-as-a-service.