Change Questions, With D. Lynn Kelley And Sonia Bot

This edition of Rail Group on Air spotlights the recently released
change management book, Change Questions, by noted executive D.
Lynn Kelley Ph.D. with prominent internationally known Lean
Management expert John Shook. The pace of organizational change has
been increasing. Unfortunately, most change activities fail to
deliver anticipated results and those that do often fail to
sustain. The Change Questions book addresses these critical issues
by providing a proven process with a strong record of sustainment
that can be used by anyone responsible for implementing
organizational change. The book includes a case study with examples
and stories of transformation at Union Pacific Railroad during an
eight-year period. Using the Change Questions resulted in a
dramatic increase in operational performance and a 96% sustainment
rate over hundreds of change initiatives. Lynn Kelley and Railway
Age Contributing Editor Sonia Bot, Chief Executive of the BOT
Consulting Group Inc., join Railway Age Editor-in-Chief William C.
Vantuono for this podcast.