What does it actually take to move from isolated AI pilots to
enterprise-wide transformation? In this episode, Accenture's
Ioanna Chini, Associate Director for Financial
Services at Accenture Greece, sits down with Harry
Margaritis, Group Chief Operating Officer of Piraeus
Bank, to unpack the story behind one of the most significant AI
partnerships in Greek banking: the launch of a dedicated AI Hub,
built together with Accenture and powered by Anthropic.
Key topics include:
The move from individual AI deployments to a unified,
enterprise-level AI Hub
Why 8 out of 10 Piraeus AI pilots made it to production, and
what that says about the bank's approach
How agentic AI is reshaping banking processes, from
onboarding to compliance to risk management
Why Anthropic, and what responsible AI architecture looks
like in a highly regulated environment
We also go deep on the people side of transformation:
Why the AI Hub is a joint initiative between the COO and the
Head of HR, and what that signals
What Ms. Chini actually sees when AI enters teams: not
fatigue, but enthusiasm, and where the resistance really
hides
How blended business-technical teams are becoming the new
operating model
What curiosity looks like as a hiring criterion, and why it
matters more than ever
Harry Margaritis shares Piraeus' north star: becoming a fully AI
native bank by 2030, and what that means in practice, milestone
by milestone. Ioanna Chini reframes what success looks like for
Accenture in this partnership: not delivering a system, but
building a talent pool that is truly integrated into the
organization.
Finally, we reflect on the bigger picture:
Why "AI everywhere" is a vision, not a strategy, and how to
close the gap
What will always remain human, no matter how far agents
advance
Whether the Greek banking sector can leapfrog, and why the
window is now
This episode is for anyone building or navigating AI
transformation inside a large organization, whether you are in
banking, enterprise technology, or simply trying to understand
what it takes to move from pilot purgatory to real, structural
change.
Learn more about Enterprise AI, the GenAI Adoption playbook in
Financial Services, Transformation Management for AI at Scale, in
the upcoming 5th GenAI Summit, which will take place in November
16, at Stavros Niarchos Foundation Cultural Center.
https://www.genaisummitseeurope.com/
Stay connected with GenAI Summit:
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