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The In-Between Tech and Trust Podcast Podcast
Two Fears Behind Every AI Transformation - Dr. Charlotte Blum (EP 31)

Two Fears Behind Every AI Transformation - Dr. Charlotte Blum (EP 31)

The In-Between Tech and Trust Podcast vor 2 Monaten

0:00

31:39

️ Dr. Charlotte Blum - Director Change
& Organisational Design, edding Group

Two fears run underneath every AI rollout, and most companies
manage neither. Dr. Charlotte Blum works the human emotions of AI
transformation - the fear, identity, and trust that decide
whether adoption sticks - from a board-level role most
organisations don't have. This is a conversation about why people
resist AI, and why the technology itself may be the hardest thing
in the room to trust.

The episode

Charlotte Blum was hired after an agility transformation failed,
into a staff function reporting to the board, to do the thing
change management usually skips: work with what people feel. In
this conversation she separates two fears companies tend to blur
- fear of the technology and fear of change itself - and argues
that AI destabilises people at the level of identity, not
workflow. She makes a case that AI is structurally untrustworthy
for an unexpected reason: it has no self-interest. A system built
only to please will give you the answer it thinks you want, not
the true one. Asked whether she has seen an organisation
genuinely succeed at AI transformation, her answer is short, and
it isn't yes. For any leader who suspects the resistance in their
team is emotional rather than logistical, this is a conversation
about what the roadmap leaves out.

What you'll sit with

Why the fear of AI arrives before the technology does, and
why it's measurable

Why an organisation that can't move someone's desk won't move
them to AI

What happens to a person when their role, and their sense of
self-worth, is suddenly in question

Why a tool built to please can't be relied on to tell you the
truth

Why the thing to optimise for is trust, not results, not time

About the guest

Dr. Charlotte Blum is Director Change & Organisational Design
at the edding Group, where she leads AI and organisational
transformation from a rare board-facing position that treats the
emotional side of change as core work rather than an
afterthought. Her method is to enable leaders for the
conversations no job description trained them for, and she has
the internal data suggesting it moves the numbers.

️ Chapters

[00:00] Trust too much, or not at all - the problem with
both

[02:16] Why AI is a human shift, not a technology one

[07:12] The skill capitalism doesn't want you to build

[13:48] Why leaders are handed a job they were never trained
for

[30:22] The trust equation, and where AI breaks it

[38:11] Three things an organisation must get right

Links

Dr. Charlotte Blum on LinkedIn
- https://www.linkedin.com/in/dr-charlotte-blum/

edding Group - https://www.edding.com

The trust equation (credibility + reliability + intimacy /
self-orientation) -
https://people-shift.com/articles/the-trust-equation/

AllBright Academy -
https://www.allbright-stiftung.de/academy

Related episode - Why Empathy Can't be Automated with Gifty
Enright - https://open.spotify.com/episode/5NYYRgwROaiZLHur5gbksw