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Building TRUST in 2025: What Leaders Wish They Knew - Charles Feltman

Building TRUST in 2025: What Leaders Wish They Knew - Charles Feltman

Finding Peak with Ryan Hanley vor 1 Jahr

Ryan Hanley talks with Charles Feltman, author of The Thin Book of Trust, a business classic that has sold over 100,000 copies. They dive into what it takes to build trust in leadership and teams, exploring why there’s often a disconnect between leaders a

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42:54

Spartan philosophy, built in the black-ops lab of
business: https://ryanhanley.com/podcast

Finding Peak podcast: https://linktr.ee/ryan_hanley

Ryan Hanley talks with Charles Feltman, author
of The Thin Book of Trust, a business classic
that has sold over 100,000 copies. They dive into what it takes
to build trust in leadership and teams, exploring why there’s
often a disconnect between leaders and employees. Charles shares
practical advice on transparency, the importance of psychological
safety, and how admitting “I don’t know” can strengthen trust.
Whether you're a seasoned leader or just starting out, this
conversation is packed with insights to help you build stronger,
more effective teams.

Takeaways:

93% of business executives agree that building and
maintaining trust improves the bottom line.

86% of executives say they highly trust their employees, but
only 60% of employees feel highly trusted.

Leaders become less transparent and more autocratic as they
ascend, which can erode trust.

Sound Bites: • "Leaders often act as if they
know everything, even when they don’t. This damages trust." •
"Acknowledging uncertainty and involving your team fosters
stronger solutions and trust." • "Leaders should be in service of
their team, not just the task."

Connect and Discover:

Website: https://insightcoaching.com/

Book:
https://www.amazon.com/Thin-Book-Trust-Third-Essential/dp/B0CV7BZ14D?crid=2JNXNKQJB3PCT&dib=eyJ2IjoiMSJ9.VakYmypOgPwJrZ7kOM3LVaeW2BcuQlAAILLV1yx6Pjy3zGBkXjOYNFceXs94mK4j.G7olFoFk4l9DTzv00-tt6whO9YcRUr2zmmmVvaUQQ2c&dib_tag=se&keywords=the+thin+book+of+trust+3rd+edition&qid=1725942620&sprefix=the+thin+boo,aps,193&sr=8-1&linkCode=sl1&tag=findingpeak-20&linkId=bf14f4d4352139174c448bd176d2f1f3&language=en_US&ref_=as_li_ss_tl

Chapters:

00:00:00 - Introduction and The Role of Leaders in Trust Building

00:03:12 - The Trust Gap: 86% vs. 60%

00:05:07 - Why Leaders Lose Transparency

00:07:33 - The Strength of Admitting “I Don’t Know”

00:10:52 - Autocratic vs. Collaborative Leadership

00:13:25 - The Importance of Disagreement in Teams

00:18:32 - Psychological Safety and Framing Ideas

00:26:54 - In Service Of: Redefining Leadership

00:28:26 - Navigating Layers of Management to Build Trust

00:32:06 - Finding the Right Level of Transparency

00:39:18 - The Evolution of “The Thin Book of Trust”

00:41:42 - Where to Learn More

𝗙𝗢𝗟𝗟𝗢𝗪 𝗠𝗘 𝗢𝗡:

Website: https://go.ryanhanley.com/

Course Page: https://masteroftheclose.com/

Apple:
https://podcasts.apple.com/us/podcast/finding-peak-with-ryan-hanley/id1480262657

Spotify:
https://open.spotify.com/show/5AZFuTiQsgS9hMQDDdtlOr?si=98432b7806534486

Instagram: https://www.instagram.com/ryan_hanley

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This show is part of the Unplugged Studios Network — the
infrastructure layer for serious creators. Learn more at
https://unpluggedstudios.fm.

Full transcript, clips, and more:
https://ryanhanley.com/podcast/building-trust-in-2025-what-top-leaders-wish-they-knew-charles-feltman

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