The Keys to Great Conversation

Whether we’re interacting with colleagues, clients, friends, family
members or strangers, conversations are the way most of us
build — or break — relationships. And yet
we don’t often think deeply about how to approach this
type of casual communication.  Alison Wood Brooks,
associate professor at Harvard Business School, has studied
what it takes to create a great conversation and offers
research-backed tips for improving your skills. Brooks is
the author of the book Talk: The Science of Conversation and
the Art of Being Ourselves.