Episode 197 - Mastering Emotional Control in Your Auto Repair Shop

In this episode, Rick White from 180BIZ shares a powerful
strategy to help auto repair shop owners stop reacting and start
responding with intention. Running a shop comes with daily
challenges—demanding customers, stressed-out employees, and
unexpected problems. But how you handle these moments can make or
break your success.


Rick introduces the STOP technique, a simple yet transformative
method rooted in dialectical behavior therapy, to help you Pause,
Breathe, Observe, and Proceed with Intention. Learn how to turn
frustrating situations into opportunities for better leadership,
stronger communication, and a more positive shop culture.
Discover how to use emotions as signals, not reactions, so you
can make clear-headed decisions, reduce stress, and create a
workplace where your team thrives.


Don't let emotions run your shop—take control and lead with
confidence. Tune in now!